Search for Learning and Development Services and Pathways

Course Type
46 courses found

Code: ESC/20/36 An Introduction to Customer Service

To ensure that staff understand and apply at all times the fundamentals of customer-service excellence. The focus being on the maintaining of high quality customer service despite the changing climate.


To ensure that ESCC staff maintain and enhance the reputation of the Council by highlighting why good customer service is vital to the on going success of ESCC. To be achieved by fulfilling all obligations within the Customer Promise and the Customer Values.

 

It is essential that you complete Our Customer Promise e-learning module prior to attending this workshop.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 09:30 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/301 Sharepoint 2013


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 27 January 2020 14:00 - 16:00 Room 505 St.Mary's House Map

Code: ESC/20/75 Asbestos Awareness and Duty to Manage (EVENT FULL)

The aim of the training is to inform delegates of the legal requirements for the safe management of asbestos.

This course will provide information on the risks associated with asbestos, and enable delegates to implement suitable and sufficient management systems, to ensure compliance with the Control of Asbestos Regulations 2012.

There is particular reference to the duty holder and who that could be, the surveys available, what to expect in a survey and the asbestos management plan and its use and requirement.

Essential Information
Session Session Date Session Time Session Venue Map
1 28 January 2020 09:00 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/19/496 Sharepoint 2013 (EVENT FULL)


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 04 February 2020 10:00 - 12:00 Room 505 St.Mary's House Map

Code: ESC/20/302 Sharepoint 2013


SharePoint is a half day of training for East Sussex County Council users to familiarise themselves with the SharePoint platform.
This course is for anyone joining an ESCC team that uses Sharepoint libraries to store team information and who has not used Sharepoint before. The course will also cover managing your own Onedrive site used for storing personal documentation.

Essential Information
Session Session Date Session Time Session Venue Map
1 05 February 2020 10:00 - 12:00 Room 505 St.Mary's House Map

Code: ESC/20/56 Website & Intranet CMS Training PM (EVENT FULL) (Cancelled)

This short course gives a general introduction on using Umbraco to update East Sussex County Council's external, public-facing website for residents and businesses: www.eastsussex.gov.uk 

It also covers some features on the staff intranet.

You will also have to do Writing for the Web Training.

 

 

 

 

 

Essential Information
Session Session Date Session Time Session Venue Map
1 05 February 2020 13:30 - 16:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/55 Writing for the Web (EVENT FULL) (Cancelled)

Writing for the Web training – standards and conventions for writing online.

 

Essential Information
Session Session Date Session Time Session Venue Map
1 05 February 2020 10:00 - 13:00 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/73 Senior Leadership Training (IOSH refresher)

The course will use real life cases the trainer has personally been involved in acting for Local Authorities. By the end of the course delegates will be able to understand and explain :

- how the Council can be liable in health and safety law

- how individuals can be liable in health and safety law

- how their own conduct and decision making, and that of their colleagues, can shape the potential liability of the council

- some of the key health and safety risks that the council faces such as outsourcing and driving and how these can be best managed to minimise prospective liability

- what good health and safety leadership looks like having regard to guidance and the trainer’s personal experiences working for Local Authorities

Essential Information
Session Session Date Session Time Session Venue Map
1 06 February 2020 09:00 - 12:30 East Sussex Training & Development Centre (St Mary's House) Map

Code: ESC/20/303 Time to Talk Day - Self Care Isn’t Selfish

This year’s Time to Talk day is Thursday 6 February.


The day is an opportunity to talk about mental health with the aim to support those around you and help change lives.

Following on the sold out sessions delivered to Orbis colleagues, Emma Law, Head of Policy, Resources & Development, in the Procurement Team, is now extending these, hour long sessions to the wider ESCC community as part of this year’s ‘Time to Talk Day’.

Essential Information
Session Session Date Session Time Session Venue Map
1 06 February 2020 09:45 - 10:45 County Hall Map

Code: ESC/20/304 Time to Talk Day - Self Care Isn’t Selfish

This year’s Time to Talk day is Thursday 6 February.


The day is an opportunity to talk about mental health with the aim to support those around you and help change lives.

Following on the sold out sessions delivered to Orbis colleagues, Emma Law, Head of Policy, Resources & Development, in the Procurement Team, is now extending these, hour long sessions to the wider ESCC community as part of this year’s ‘Time to Talk Day’.

Essential Information
Session Session Date Session Time Session Venue Map
1 06 February 2020 14:00 - 15:00 East Sussex Training & Development Centre (St Mary's House) Map