Cancellation and No Show Policy for Governor and Clerking Training Courses

The service has carefully considered the terms and conditions for our training courses to enable flexibility for delegates whilst also ensuring we can cover course costs. The terms and conditions set out below help us manage our training budget as efficiently as possible, whilst also reflecting that governors are volunteers.

  • All cancellations made prior to 1 week before the course are not charged
  • Late cancellation (within 1 weeks of the course date) – no charge if apologies are received, full fee if no apologies received*
  • No show – full fee
  • A colleague can attend in a delegate’s place if SLES are informed of this
  • If a delegate cannot attend because the school/setting has an Ofsted inspection no cancellation/no show fees are incurred.
  • Local Area Forums and Network meetings – currently no charges for either cancellation or no show.

* As governors are volunteers and sometimes work or personal commitments means they cannot attend courses at short notice no charge is made for late cancellation where apologies are received.

Please note that if governors or clerks book onto other courses that are not Governor and Clerking Service courses, the terms and conditions for these courses will apply.

Booking Closing Dates

Delegates should be aware that bookings must be made before the closing date shown on the ESLP. Delegates may request that their names are held on a Waiting List, through the ESLP, in case of any cancellations after that date. If a space becomes available the Children's Services Department will contact you directly.

Weather

In severe weather conditions, delegates should contact the venue before travelling for confirmation that the training is still going ahead. If the course is cancelled you will not be charged.

Complaints

If you are not happy with any aspect of the training services from the Children's Services Department, please write to, SLES Events sles.events@eastsussex.gov.uk

Contact details

Course related queries
Please contact the administration team who is organising the event. To find this information click on the blue full details button on the right hand side of the course description and the relevant admin contact is displayed.

Account queries

  • For individuals working in schools and early years providers, please contact Education Events Team ISEND.

Contact Details
Education Events Team ISEND
ISEND.Events@eastsussex.gov.uk
01323 466870
Opening hours are 8.30am - 4.30pm Tuesday, Wednesday and Friday.

Events Team SLES
sles.events@eastsussex.gov.uk
01323 464964
Opening hours are 8.30am - 4.30pm Monday to Friday.